Administrationsteam

Our dedicated Administration Team are all very experienced motivated individuals with strong customer service backgrounds.  This experience along with their eye for detail, ability to work or implement processes and their understanding of the training market means that Global Knowledge can offer a service to our customers that is second to none.

All of our Customer Support Executives are trained in ITIL Service Management giving them the skills required to integrate into our customers businesses with limited disruption.

By working closely with our customers we are able to scope and implement a customised administration service that matches their needs, these services include:

• Dedicated Customer Service Executive(s) based onsite or remotely
• Access to our automated on-line booking portal – iConnect (put a link here to the iConnect page)
• Managing individuals learning plans
• Sourcing and booking individual or group learning events
• Sending out joining instructions
• Sourcing and booking training facilities for internal events
• Arranging hotel and travel arrangements for delegates
• Promoting dedicated events to ensure high utilisation
• Managing a weight list of courses
• Managing, maintaining and scheduling our customers own training rooms
• Scheduling and managing our customers internal training events
• Scheduling our customers internal trainers
• Producing Management Information required to ensure that budget and quality is maintained
• Collating and distributing course evaluation information

The scope of our administration service is vast, so to ensure that our customers get just what they need one of our Learning Consultants, Project Managers, Customer Support Managers and Account Managers are all involved in assisting our customers select the services that best suit their needs.  This service is then agreed and implemented using a Service Level Agreement that measures our performance.  The Account Manager conducts regular review meetings to ensure that all objectives are met and any service enhancements are identified.