Privacy Policy
Last Updated: January 28, 2006
GLOBAL KNOWLEDGE, INC. and its subsidiaries and
affiliates (collectively referred to in this Privacy Statement as
"we" or "Global Knowledge") recognize the importance of protecting
the privacy of all information provided by users of our web sites,
registrants for our classes, recipients of our e-mail newsletters
and all other customers of our products and services. This Privacy
Statement discloses the privacy practices for all products and
services of Global Knowledge.
INFORMATION COLLECTION AND USE
Global
Knowledge collects certain information from our website users,
students and other customers. In this section of our Privacy
Statement, we describe the type of information we collect and how
we use it to provide better services to our customers.
Registration and Ordering
When registering
for our instructor-led classes, participating in our webcasts,
using parts of our websites, and signing up for certain selected
services (such as free subscriptions), users must first register.
During registration, users are required to give their contact
information (such as name, e-mail address, mailing address and
phone number). For internal purposes, we use this information to
communicate with users and provide requested services, and, for our
website visitors, to provide a more personalized experience on our
sites. We also may collect demographic information (such as job
title and purchasing responsibilities, company information and
professional certification). We use aggregate demographic
information about our audience to improve our service, for
marketing purposes and/or industry reporting purposes.
For our services that require payment, we also collect billing
information and in some instances credit card information (such as
account name, number and expiration date), which is used for our or
our agent's billing purposes only, and is not otherwise shared.
E-mail Newsletters
If users wish to
subscribe to our e-mail newsletters, we ask for contact information
(such as name, e-mail address and, occasionally, demographic
information). We use this information in the same manner as we use
contact information in the registration and ordering process
described above. Recipients of our newsletters can unsubscribe
using the instructions listed at the end of the e-mail
newsletter.
Surveys and Contests
From time to time we
invite web site users and other customers to provide information
via surveys or contests. Participation in these surveys or contests
is completely voluntary and the website user or other customer
therefore has a choice whether to disclose requested contact
information (such as name and mailing address) and demographic
information (such as zip code or job title). In addition to the
other uses set forth in this policy, contact information collected
in connection with surveys and contests is used to notify the
winners and award prizes and to monitor or improve the use of, and
satisfaction with the website or other product or service.
Interactive Features
At some of our sites,
we offer interactive and community features such as discussion
boards, webcasts and user profiles. Note that all personal
information sent or posted via such features becomes public
information for which we are not responsible.
Communications with Us
We have features
where our customers can submit information to us (such as our
feedback forms). Where such submissions include requests for
service, support or information, we may forward them, as needed, to
best respond to the specific request. In addition, we may retain
e-mails and other information sent to us for our internal
administrative purposes, and to help us to serve customers
better.
Automatic Data
Collection
Our Web server
automatically recognizes, collects, and stores:
1. the
domain name and e-mail address (where possible) of visitors to our
Web site
2. information volunteered by visitors to the site, such as survey
information and/or site registrations
3. the e-mail addresses of people who communicate with us via
e-mail.
We also compile information on the pages accessed at our
site by visitors. The information collected is used:
1.
to improve the content of our Web site
2. to customize the content and/or layout of our site for
registered visitors
3. to notify registered visitors about updates and special
offers.
WITH WHOM CUSTOMER INFORMATION IS
SHARED
On occasion, Global Knowledge may also make
contact information available to partners offering similar products
or services which we feel will be of interest to Customer, such as
partners who co-sponsor or co-present an event or program (e.g.,
Free Web Seminars). However, we do not share credit card
information with such third parties.
On occasion, we may provide targeted lists of names and offline
and online contact information for marketing purposes to a third
party agent, subject to our Permission policies, as described
below, pursuant to which we give customers the option of not having
their name or contact information disclosed to third parties.
Nortel Networks, Inc. requires that Global Knowledge provide
data on all students who attend a Nortel class hosted by Global
Knowledge. This information includes student name, company name,
email, and exam rating. A student who does not wish this
information to be revealed must notify the instructor at the time
of the class.
Other than as set forth above, we do not share personally
identifiable information with other companies, apart from those
acting as our agents in providing our product(s)/service(s), and
which agree to use it only for that purpose and to keep the
information secure and confidential. Also, our parent, subsidiary
and affiliate companies, entities into which our company may be
merged, or entities to which any of our assets, products, sites or
operations may be transferred, will be able to use personal
information. We will also disclose information we maintain when
required to do so by law, for example, in response to a court order
or a subpoena or other legal obligation, in response to a law
enforcement agency's request, or in special cases when we have
reason to believe that disclosing this information is necessary to
identify, contact or bring legal action against someone who may be
causing injury to or interference with (either intentionally or
unintentionally) our rights or property. Users should also be aware
that courts of equity, such as U.S. Bankruptcy Courts, might have
the authority under certain circumstances to permit personal
information to be shared or transferred to third parties without
permission.
We may share aggregate information, which is not personally
identifiable, with others. This information may include usage and
demographic data, but it will not include personal information.
PERMISSION
If a Customer does not want to
receive e-mail from us in the future, they may let us know via
e-mail or the USPS at the appropriate address shown in the "Contact
Us" section of our web site. If Customer supplies us with postal
address, Customer may receive the information requested and
occasional offers from Global Knowledge with information on new
products and services of interest to Information Technology
professionals. By providing phone number, Customer expressly
permits us, or someone designated by us, to contact Customer at the
phone number provided. If Customer does not want to receive such
mailings, they may click on the "Contact Us" portion of our web
site to obtain our contact information. To insure that Customer
information is properly removed from our database, please provide
us with the exact name, company name (if applicable), delivery
address, city, state, ZIP, and e-mail address, as well as a KEYCODE
and Customer Number from the back cover of any Global Knowledge
mailings that Customer may receive.
Please note that we will endeavor to implement Customer
permission requests within a reasonable time, although for a time
Customer may continue to receive mailings, etc., transmitted based
on information released prior to the implementation of Customer
request. In addition, please note that even after such request is
implemented, Customer will continue to receive information directly
related to the product or service for which Customer registered (or
which Customer otherwise agreed to receive), so Customer always are
kept informed.
SECURITY
We use reasonable precautions to
protect our customers' personal information and to store it
securely. Sensitive information that is transmitted to us online
(such as credit card number) is encrypted and is transmitted to us
securely. In addition, access to all of our customers' information,
not just the sensitive information mentioned above, is restricted.
Only employees who need the information to perform a specific job
(for example, a billing clerk or a customer service representative)
are granted access to personally identifiable information. Finally,
the servers on which we store personally identifiable information
are kept in a secure environment.
LINKS
Our web sites contain links to other
sites. Global Knowledge is not responsible for the privacy
practices or content of such other sites. We encourage our users to
be aware when they leave our site and to read the privacy
statements of each web site to which we may link that may collect
personally identifiable information.
NOTIFICATION and CHANGES
If we change our
Privacy Statement, we will post those changes on this page so our
users are aware of what information we collect, how we use it and
under which circumstances, if any, we disclose it. Users should
check this policy frequently to keep abreast of any changes.
For questions about this Privacy Statement,
contact:
Legal Department
Global
Knowledge
9000 Regency Parkway
Suite 500
Cary, NC 27518 USA
legal@globalknowledge.com