ITIL Kurs

Service Management

Kurstitel	Kod	Dagar
Införa ITIL-Hur man framgångsrikt inför ITIL i sin organisation	ITIL 001	2
Manager´s Certificate-Service Support	ITIL 206	5
Manager´s Certificate-Service Delivery	ITIL 207	5
Introduktion till Service Management v3	ITIL 301	1
Service Management Foundation bridge v3 (update) 2 dagar	ITIL 302	2
ITIL Service Management Foundation v3	ITIL 303	3
Service Manager Bridge V3	ITIL 304	4
V3 Service Lifecycle Operation	ITIL 305	3
V3 Service Lifecycle Transition	ITIL 306	3
V3 Service Capability - Release Control & Validation	ITIL 307	5
V3 Service Lifecycle - Strategy	ITIL 309	3
V3 Service Lifecycle - CSI	ITIL 311	3
V3 Service Capability - Service Offerings & Agreements	ITIL 313	5

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