ITIL Foundation Certification in IT Service Management
Overview: This
course provides IT Managers and Practitioners with a practical
understanding of IT Service Management, the underpinning core ITIL
Service Delivery and Service Support Processes and implementation
guidance. It also prepares delegates for the ISEB/EXIN Foundation
Certificate Examination.
Target Audience
This course is for IT Managers and Practitioners involved in the
delivery and support of business-focused IT services and who
require a detailed insight into Service Management best practice
processes and procedures.
Prerequisites
None
Requirements:
| Required Exams |
|
| EXIN or ISEB ITIL Foundation Exam |
Service Management Essentials (SME) (3 days) |