The Secret to Customer Loyalty –Leadership and Business Skills for IT Professionals 

Date: Tuesday 19th June 2012
Time: 15:30
Duration: 60 minutes
Language: English

Brief Overview: 

Both internal and external customers have high expectations.  Meeting those expectations if no longer enough to be competitive or successful – the secret is providing memorable service that exceeds the customer’s expectations. The challenge is that every customer is unique.  They all value something different and uncovering their motivators requires exceptional communication skills.

In this one hour webinar Michelle Moore will discuss the importance of delivering memorable service and the key skills required to exceed customer expectations.

The webinar will include the following elements:

• Understanding Customer Expectations
• Creating Memorable Service
• Communication Skills for Success
• Continually Improving

Target Audience: Anyone required to provide service to internal or external customers.

Technical Requirements: Internet connection and computer speakers or headset for audio.

Presenter: Michelle Moore

Michelle Moore is a learning and development professional with in-depth knowledge and experience in Sales, Leadership and Communication Skills.  Michelle facilitates Global Knowledge Leadership and Business workshops on a world-wide basis and is responsible for development and promotion of the Global Knowledge EMEA Leadership and Business Skills portfolio.