Sammanfattning This hands–on course will guide you through supervisor, administration and management tasks using Nortel Contact Center Manager with easy to understand descriptions and helpful tips. Information for contact center personnel responsible for managing system reports and displays is included. Included in this course is a single attempt at either a Segment or Full Length certification exam (as applicable).
- This exam will be Proctored under Prometric conditions and will be run in the classroom, or an appropriate facility on the same site as your Training Course.
- The exam is an integral part of the course and will be the last event on the final day of the course.
- Full details of all the enhancements to our Certification program, including Classroom based exams can be found at Nortel Certification
Förkunskaper
You must be able to do the following:
- Communicate about basic telecommunications
- Use Nortel NetworksTechnical Publications (NTP’s)
- Use Windows 2000
- Identify and understand Directory Numbers (DNs) and Terminal Numbers (TNs)
- Describe how ACD works– Describe ACD features
- Use internet browser technology
- Configure client/server setups
Kursdatum
Datum tillgängliga på förfrågan. Vänligen kontakta oss
Mer information
This course is designed for administrator and supervisor personnel who are responsible for the database installation and daily administration of Nortel Contact Center Manager.
Key Topics
- CCM configuration components
- Users, partitions, access privileges and assignments
- Real-time displays
- Historical Reports
Objectives
- Create, modify and delete any Nortel Contact Center Manager configuration components using the Contact Center Manager windows
- Configure Contact Center Manager users, partitions, access privileges and assignments using the three major administrative components
- Use the Configuration, Contact Center Management and Access and Partition Management to complete administrative tasks
- Locate, view and create public nodal and network consolidated real–time displays
- Schedule, run and interpret historical reports