Implementing Cisco IOS Unified Communications

This is an ideal course for 1st line support engineers who need an understanding of voice fundamentals and for those engineers involved in the deployment of the UC500.

After you complete this course you will be able to :

• Describe the components of the Cisco Unified Communications Architecture
• Describe PSTN components and technologies
• Describe how to interconnect VoIP with service provider networks
• Implement a UC 500 system using Cisco Configuration Assistant
• Implement Cisco Unified Communications Manager Express to support endpoints using Cisco CLI Commands
• Implement Cisco Unified Communications Manager Express to connect to service provider networks using CLI commands
• Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment using CLI commands
• Perform basic maintenance and operations tasks to support UC 500 and Cisco Unified Communications Manager express deployments

Cisco Unified Communications Systems Introduction

• Introducing the Cisco Unified Communications System
• Understanding Cisco Unified Communications Applications

Traditional Telephony Operations

• Understanding Traditional Telephony
• Introducing Analog Circuits
• Introducing Digital Circuits

VoIP Fundementals

• Understanding Packetization
• Introducing VoIP Signalling Protocols
• Implementing VLANs, Trunks and Inter VLAN Routing
• Preparing the Network to Support Cisco Unified Communications
• Connecting a VoIP System to a Service Provider Network
• Understanding Call Setup and digit Manipulation
• Describing QoS

Cisco Unified Communications Manager Express Implementation

• Introducing Cisco Unified Communications Manager Express
• Defining Ephone-dn and Ephone
• Configuring Cisco Unified Communications Express Manager to Support Endpoints
• Implementing Basic voice Features
• Maintaining a Cisco Unified Communications Manager Express System

Cisco Unity Express Implementation

• Introducing Cisco Unity Express
• Implementing Cisco Unity Express

Cisco Smart Business Communications System Implementation

• Introducing the Cisco Smart Business Communications Systems
• Implementing the Cisco Smart Business Communications Systems Voice Featues
• Implementing Additional Cisco Smart Business Communications Systems Features
• Maintaining a Cisco Smart Business Communications Systems

Labs:

• Lab 2-1: Demonstrate Voice Theory
• Lab 3-1: Prepare the Infrastructure to Support Cisco Unified Communications
• Lab 3-2: Configure POTS Dial Peers
• Lab 3-3: Configure VoIP Dial Peers
• Lab 3-4: Implement Cisco AutoQoS
• Lab 4-1: Configure Cisco Unified Communications Manager Express to Support Endpoints
• Lab 4-2: Implement Basic Voice Features
• Lab 4-3: Manage a Cisco Unified Communications Manager Express System
• Lab 5-1: Configure Cisco Unity Express
• Lab 6-1: Implement the Cisco Smart Business Communications System
• Lab 6-2: Implement Additional Cisco Smart Business Communications System Features
• Lab 6-3: Maintain Cisco Smart Business Communications System

Delegates who are focusing on voice may wish to consider the Cisco Certified Voice Professional Certification for which the courses detailed below are required:

• CVOICEv8- Cisco Voice over IP v8.0
• CIPT1v8- Implementing Cisco Unified Communications Manager Part 1 v8.0
• CIPT2v8-Implementing Cisco Unified Communications Manager Part 2 v8.0
• TVOICE - Troubleshooting Cisco Unified Communications
• CAPPS - Integrating Cisco Unified Communications Applications